At Pekimka Electronics, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may return or exchange eligible items under the following conditions:

1. Return Period

Customers may request a return or exchange within 14 days from the date of purchase or delivery.

2. Condition of Returned Items

To qualify for a return or exchange, all items must:

• Be in the same condition as received
• Be unused and undamaged
• Include original packaging, accessories, and receipt/proof of purchase where applicable

Items that are damaged, altered, or missing parts may not be accepted.

3. Return Processing Time

Once we receive and inspect the returned item, processing may take between 1–7 business days.

4. Return Shipping Fees

• The customer is responsible for return shipping or transport costs.
• Customers may also return items directly to our physical shop location.

5. Exchanges

Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative product or store credit.

6. Non-Returnable Items

Certain items may not be eligible for return or exchange due to hygiene, software licensing, or manufacturer restrictions.

7. Contact Information

For return requests, exchanges, or assistance, please contact us:

Phone / WhatsApp:
+254 743 435 103
+254 715 275 094

Email:
Admin@pekimkaelectronics.co.ke

Shop Location: Mfangano Street, Royal Palm Mall shop AG10 Nairobi, kenya
Pekimka Electronics